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Intelligent SAP AMS by Simpli5 Technologies

Simpli5 Technologies offers Intelligent SAP AMS (Application Maintenance Services) in UAE, Saudi Arabia, Qatar, Oman, Kuwait, India & Singapore.


Get the right support and expertise to help you realize your business goals and better manage your operational processes with our 'Intelligent' SAP Application Managed services (AMS).

We have extensive experience in providing custom SAP AMS for a wide range of SAP solutions. They are designed to be a perfect extension of your in-house team, with a choice of engagement options that give you a flexible advantage.

 

Our SAP AMS services delivery methodology is a well-established & proven approach to SAP Application Support Transition & Execution, with deep focus on Flexible Delivery Models that provide Intelligent AMS Services & Rapid Transition, resulting in Cost Savings, also allowing our Customers’ existing internal talent to focus on strategic initiatives.

 

Our SAP Managed Services are provided by expert SAP resources who are certified and have vast experience in dealing with support and enrichment issues.

Besides the continuous SAP Application Monitoring, Automated Incident / Ticket creation & Knowledge Management, our SAP AMS delivery approach leverages SAP-native & non-native AI, ML & RPA mechanisms to lower SAP Support Costs, stabilize & improvise our customers' SAP environments.

Our SAP AMS services are coupled with our Rapid SAP AMS Transition Approach, Pro-Active 'Self-Discovery' Mindset, and ZERO* SAP AMS Onboarding Fees.

Comprehensive information on our Intelligent SAP AMS Offerings:

SAP Support Coverage

  • SAP Functional Support

  • SAP Development & Integration Support

  • SAP BASIS, Infrastructure & Solution Manager Support

  • SAP Security Support

  • SAP Data /ETL & Analytics Support

  • SAP Application Monitoring & Alerting

  • SAP Test Automation & Scripts Management

  • SAP Digital Assistant & Process Map (Signavio) Updates
SAP Applications Supported

  • SAP ECC & Business Suite (CRM, SRM, EWM, APO, etc.)

  • SAP S/4HANA - On-Premise & Cloud

  • SAP Industry Solutions - Retail & Utilities

  • SAP BPC & Group Reporting

  • SAP BW, BW on HANA, BW/4HANA, BOBJ, BODS & SAP Analytics Cloud (SAC)

  • SAP PI/PO/CPI/BTP Integration Suite

  • SAP Business Technology Platform BTP Build & Process Automation

  • SAP Solution Manager, Cloud ALM & SAP GRC Access Control

  • SAP SuccessFactors

  • SAP Ariba

  • SAP Concur

  • SAP Hybris & CX Solutions

  • SAP Signavio

  • SAP Enable Now
Activities Covered

  • Application Transition

  • Incidents & Bug-Fixes

  • Changes & Enhancements

  • Security Patches & Version Upgrades

  • HA & DR Management

  • Testing & Test Management

  • Monitoring & Alerting

  • User Interaction & 'How-To' type L-1 Support

  • Change & Release Management

  • User Training & Learning Content Management

  • Continuous Improvement & Problem Management

  • System Administration & House-Keeping Tasks

  • Transport Management & Security

  • Digital Assistant Scripts Management

  • Documentation & Version Management

  • BPM / Signavio Process Map Management

  • Period-End Close Activities

  • Technical & Business KPI Reporting

  • SAP Advisory Services

  • SAP Business Process Outsourcing
Delivery Models

  • Dedicated Resource per Module (Onsite, Offshore or Hybrid)

  • Shared AMS (Offshore Only)

  • D + S Hybrid Model (Dedicated + Shared)

  • Fixed Price Model

  • Fixed Fees + Flexible Capacity (Pay per Use)

What is SAP AMS Transition & why is a seamless transition so important?

SAP AMS Transition is the process of onboarding a new SAP AMS Partner like Simpli5 Technologies, to take over the Monitoring, Maintenance & Enhancement activities, into an already live SAP ERP (ECC, S/4HANA) environment, from customers’ internal team or an outgoing partner, OR a recently gone live SAP S/4HANA environment, from the implementation team, after their limited Hypercare or Warranty Support has lapsed.

Typically, an SAP AMS Transition requires the incoming SAP AMS partner to conduct joint knowledge sharing sessions with the outgoing partner / project team and / or the customer’s internal team on the business process configured in SAP along with their respective technical aspects around custom development & integration, associated documentation & customer’s internal operational / IT procedures & policies.

Our Intelligent SAP AMS services in UAE, Saudi Arabia, Qatar, Oman & India are coupled with our proven, seamless, Rapid SAP AMS Transition approach, which is outlined in the graphic below:

SAP AMS Transition Approach - Simpli5 Technologies

Our Rapid SAP AMS Transition usually spans anywhere between 2 to 6 weeks for Small & Mid-Size SAP Customers in UAE, Saudi Arabia, Qatar, Oman & India, depending on the customer’s SAP environment & application footprint, the geographies / sites covered, SAP end-user count, maturity & availability of the internal SAP teams / outgoing partner & available process documentation.


An exhaustive SAP AMS Transition Checklist is available with us that covers the chronological, granular aspects on how SAP Customers can prepare for SAP AMS Transition to a new SAP AMS Partner, what are the pre-requisites to SAP AMS Transition, what type of benefits can customers expect from an SAP AMS partner like us. 

Contact Us to schedule a detailed walkthrough on our SAP AMS Methodology & Transition Checklist.

Realize Multiple Benefits of engaging Simpli5 as your SAP AMS Partner in UAE, Saudi Arabia, Oman, Qatar & India:

> Intelligent & Flexible SAP AMS Offerings with L1, L2 & L3 Support Coverage


> Multiple SAP AMS Delivery Models, including 24x7 coverage options


> SAP AMS experience of 20+ customers and SAP Process Knowledge of 6+ Industry Verticals


> Strong SAP Engagement Governance, Flat Organization – Easy access to Thought Leaders


> SAP Process Advisory - Realize the Unexplored Potential of native SAP Best Practice Processes


> Significant Process Benefits & Cost Reduction through Continuous Improvement & Automation


> Rapid SAP AMS Transition Approach with Zero* AMS Transition Fees


> Option to Try** our SAP AMS Services with lower duration commitments

> Packaged Advisory, Implementation & Management of SAP Process Mining Tools like SAP Signavio, Digital Assistants like SAP Enable Now & SAP Test Automation Tools & Scripts

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